DVD Archive Quality
Why Transfer to DVDServices & PricingDVD FeaturesSelected WarehousesHow to orderFAQ Support
Available in selected warehouses only, click here

FAQ/Support

  • About the DVD Product
  • About Ordering
  • About Your Order
If you just heard about this transfer service and want to learn more, these questions and answers might help.
Why should I transfer to DVD?

Home videotapes are not ideal for preserving memories, because they begin to degrade immediately and can fade away in 10-15 years. Videotaped memories are also difficult to enjoy, with all the rewinding and fast-forwarding to find favorite scenes.

Setting up an old, bulky film projector (if you even have one) is not convenient. It is not easy to watch and share reels of old home movies.

Having your slides transferred to DVD is a great way to archive and organize your collection. The slides are converted to digital files, which are easy to share with email and on the web.

When you transfer to DVD, your videos and images are easy to watch and share on your DVD player. DVDs are organized into menus and chapters that make it easy to find favorite scenes.

Is the Costco's DVD transfer service right for me?

Costco's goal is to make the transfer experience convenient and easy for people who don't have much technical expertise, equipment or time to make their own DVDs.

We provide complete DVDs with "Hollywood-style" features that are ready to be enjoyed.

If you want the complete "no-hassle" experience, then give this service a try. If you require a lot of customization and editing, or just want a simple transfer of raw footage for your own video project, then you might be more satisfied with your own work.

Which formats can Costco transfer to DVD?
Videotapes:  VHS, VHS-C, S-VHS, Hi-8, Digital 8, Mini-DV, 8mm videotape, V2000, BetaMax
Movie Film Reels:  8mm, Super 8, 16mm
Slides:  35mm slides in plastic, cardboard , glass and metal mounts
Will Costco transfer foreign tape formats to DVD?

PAL tapes (the most common format in Europe) will be transferred to DVD from all formats as described above. There are various NTSC (United States) formats we can transfer but please contact us for the latest update on this.

Can Costco transfer my video, reels and slides to CD?

No, all videos and images are recorded to archival-quality DVDs.

Can Costco transfer my video, reels and slides to VHS videotape?

No, all videos and images are recorded to archival-quality DVDs.

Can Costco transfer my MiniDVD discs to DVD?

Yes, this service is available.

Note that MiniDVD discs are not the same as camcorder MiniDV tapes, which can be transferred to DVD. They also need to be finalised for us to be able to process them. They will be processed like a Video tape to DVD order.

Will Costco transfer my photo negatives to DVD?

No, this service is not yet available.

Will the DVD be compatible with my DVD player?

A DVD disc will play in almost all standalone DVD players in use today. If your DVD player was purchased after 2001 and can read DVD-R discs, it is very likely that your DVD player is compatible with DVDs. Click here for a list of DVD-R unreliable players.

Will the DVD run on my Macintosh computer?

If your Macintosh computer has a DVD-ROM drive and can play regular Hollywood DVDs, it is very likely that the DVDs will play on the Macintosh.

Digital Scrapbook will not work on a Mac...but savvy and experienced Mac users can still access movie clips by using third-party Mac applications. These applications convert DVD contents into a file format that can be edited using iMovie or other movie editing software.

What comes with a DVD from my videotape?

- DVD chapter menus with moving images
- DVD case with chapter picture index - DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD (not for Windows 8 and 10)

Will Costco repair broken videotapes?

Yes, we will repair tapes and replace tape cases (all at best effort and if still possible) for tapes that were broken or damaged prior to shipment. Videotape repair services are available only with transfers and cannot be ordered separately.

What comes with a DVD from my movie film reels?

- Colour enhancements
- Reduction in scratches, dust, dirt and lint
- Cleaning, splicing and repair
- DVD chapter menus with moving images
- Your choice of background music or original audio
- DVD case with chapter picture index
- DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD (not for Windows 8 and 10)

What comes with a DVD from my slides?

- DVD chapter menus with moving images
- Slideshow of your images with your choice of background music. Each image will appear for about 5 seconds.
- DVD case with chapter picture index
- DVD title, up to 35 characters
- 3 Music Video highlight reels (one minute each)
- Digital Scrapbook PC software, built into the DVD (not for Windows 8 and 10)
- JPEG image files, ready to print or email

Will my original materials be returned?

Absolutely! The media and reels or containers will be returned with the completed order.
Note: Movie film will be cleaned and can be spliced onto new 400 ft. reels, if appropriate. Your original empty reels will only be returned when indicated on the order form..

Will the quality of my footage be edited or enhanced?

For video to DVD orders, the service is strictly a transfer service. Footage will not be enhanced.

For film to DVD and slides to DVD orders, the footage and images will be enhanced, showing more vibrant colours and reduced scratches, dust and lint on the film surface.

Can I add my own music to my DVD order?

No, you may not add your own music to a DVD. DVDs from film and slides/prints include your choice of instrumental background music.
Listen to the music samples.

Can my original audio from film be transferred to DVD?

Yes, on Super 8mm we can transfer magnetic audio and on 16 mm film we can transfer only the optical audio from film.

Where can I place my order?

Please bring your media to one of the Photo Labs below where we will assist you to complete the order form.

Aberdeen Milton Keynes
Chingford Reading
Derby Sheffield
Edinburgh Thurrock
Glasgow Watford
Liverpool

Payment is made upon collection. Note that this service currently can only be ordered at the selected warehouses as mentioned above.

How much does it cost?

The prices for DVD transfer service are listed on the services & pricing page.

If you are ready to order your DVD, these questions and answers will help you understand how to prepare your order.
Where can I place my order?

Please bring your media to one of the Photo Labs below where we will assist you to complete the order form.

Aberdeen Milton Keynes
Chingford Reading
Derby Sheffield
Edinburgh Thurrock
Glasgow Watford
Liverpool

Payment is made upon collection. Note that this service currently can only be ordered at the selected warehouses as mentioned above.

Can I place an order online or over the phone?

You must place your order at Costco Photo Centre. In future, to save time, we plan to add an online order option to this website.
This will allow you to easily customize your order and bring the printed form with your media to Costco Photo Centre.

What is the service time?

The transfer service takes about 3 -4 weeks. During the Christmas season and other holidays, we typically experience heavier order volume, which can result in longer service time. If you are ordering a DVD for a Holiday gift, we recommend that you allow extra time. Ask a Costco Photo Centre technician for details.

Can I submit a video that was recorded by a professional videographer?

If you have a wedding video or similar video recorded by a professional, you must obtain their permission for Costco to transfer the footage to DVD. Submit a signed copyright waiver form with the order. You can find a printable version of the form here.

Note that orders containing copyrighted materials, not accompanied with a signed copyright waiver form, will be returned unprocessed.

Where can I find a copyright waiver form?

Click here to download and print the copyright waiver form or get it at the 1 hour photo lab of your local warehouse

Can I transfer recorded TV shows to DVD?

No, we will not process copyrighted TV footage.

Will my empty original film reels be returned?

When specifically indicated on the order form they will, but the film will be cleaned, spliced and combined onto new 400 ft. reels.

How can I calculate the number of feet of film?

Use this chart to help you calculate your footage:

Film reel diameter Approximate feet Maximum reels per DVD;
3 inches 50 feet 32 reels
5 inches 200 feet 8 reels
7 inches 400 feet 4 reels

May I include a title for my DVD?

Yes! You may include a title, up to 35 characters

Why should I order extra copies?

This is an easy way to share your memories and a DVD copy makes a great gift. It is also a good idea to keep one copy of your video memories in a safe deposit box.

Each DVD order includes a 2nd DVD copy. If you would like additional copies, you may request them within 90 days of placing your order. You get the best value when you request additional copies at the time of original order (5.99 each).

Can I mix different media types in the same order?

No, we can only transfer one media type per DVD. For example, slides and tapes cannot be transferred to the same DVD. If you have more than one media type, place each order separately and fill out a separate form for each order.

Can I mix different media formats of the same type?

Yes, different videotape types (i.e. VHS, miniDV) may be combined in the same order. Different movie reel formats (i.e. 8mm, Super 8) may also be combined in the same order, but like reels of like formats must be grouped together in viewing order.

How much videotape footage will fit on one DVD?

2 hours total from 1 or 2 tapes will fit on a DVD.

How much film footage will fit on one DVD?

For 8mm or Super 8 reels, 1600 feet of film will fit on one DVD. For 16mm reels, 3200 feet of film will fit on one DVD.

How many slides will fit on one DVD?

Up to 500 slides may be transferred onto one DVD.

How do I prepare my slides for processing?

It is very important that you remove your slides from all carousels, binders, trays, books and sheets. Label them in your preferred viewing order. If they aren't labeled, we will scan them in random order.

For slides, Costco Photo Centre will provide small boxes to protect them. Label each box in viewing order.
Mark an “X” on the side of the box to indicate direction of viewing order & Secure the sealed slide boxes with tape for added security.

What extra charges should I expect?

There are no hidden charges. Extra charges may apply if your footage or images exceeded the maximum allowed per DVD and had to be separated into multiple orders.

How do I indicate the viewing order of my materials?

Label your tapes, reels or slides in viewing order. If they are not labeled, they will be processed in random order.

If you have already received your DVD(s) and have questions or issues with your order,
here are some common questions and answers.
Can I order more copies of my DVD after I've received it?

Absolutely. Within 90 days of pickup, extra copies cost 8.99. You will need the Order # of your original DVD.

Each DVD order includes a 2nd DVD copy. If you would like additional copies, you may request them within 90 days of placing your order. You get the best value when you request additional copies at the time of original order (5.99 each).

I am not happy with the quality of the DVD. What should I do?

Contact your local warehouse or our support team by email (support@costcodvd.co.uk). If it's a technical or quality issue, we can attempt to reprocess the order to your satisfaction.

My order was returned unprocessed. Why?

Unprocessed orders may be due to one of these reasons:

- We found possible copyrighted material without permission to process.
- We found illegal or obscene material and cannot process.
- Your media was not an accepted format.
- Your tape needed repair but we couldn't fix it.
- The quality of the tape or film was so poor that we could not process.

The unprocessed order should be accompanied by a note from the technician. If you have any questions about an unprocessed order, please contact our support team.

I have questions about the pricing of my order.

Contact your local warehouse or sent an email to orders@costcodvd.co.uk if you need help understanding the pricing of your order. If you feel that you have been charged incorrectly, we are happy to advise and explain, but keep in mind that you need to work directly with the Costco Photo Centre to resolve the issue.

What if I don't have DVD playback software?

PCs with DVD-ROM drives are likely to have DVD playback software installed. In case your PC does not have DVD playback software, you can download a trial or purchase one of these playback programs:

Cyberlink PowerDVD
interVideo WinDVD©
Nero Showtime

Can I share some video clips on YouTube?

Yes! You can use Digital Scrapbook (not for Windows 8 and 10) to prepare your video clips to share on YouTube. Follow these instructions.

How do I view the JPEG image files from my slides?

Open My Computer and right-click on your DVD drive. Choose Explore. Double-click on the Pictures directory. Your JPEG files should appear in this directory.

What is the best way to handle and care for DVDs?

While DVDs are durable and long-lasting by nature, proper handling and storage will maximize their longevity:

- Store them away from extreme heat, humid or cold temperatures.
- Only touch them on the edges.
- Keep them in their cases when not in use. This minimizes dust and scratches.
- Store them vertically.

If you have already placed an order and are waiting for your DVD(s), here are some common questions and answers.
How can I check on my order while it is being processed?

You can access the status of your order using our Online Order Tracking system or by calling 1-866-463-7694. You will need your order number.

I've recently placed an order. How come it is not showing up on the online tracking system?

Please allow the labs about a week to receive your order and enter it into the system. If your order is still not showing up, don't worry -- contact our support team and we will try to locate it for you.

I placed several orders at the same time. How come I have received some finished DVDs, while the others are still being processed?

Each order is processed separately and given separate attention. Some orders take longer than others and to ensure the highest quality, some need more attention than others. They might not make it into the same shipment back to the warehouse.

 

 

 

 

Editing and Sharing your video
What is MemorySafe?
MemorySafe is YesVideo's online digital protection solution. MemorySafe stores your transferred video files in two secure servers so you can recover them in case your videos become damaged or misplaced. In addition to security, MemorySafe provides you with viewing, editing and sharing features for all your MemorySafe protected videos.

MemorySafe is currently offered for orders placed through YesVideo's MemorySafe retailers (Bartell Drugs, Costco, CVS, or Walgreens). Visit the About MemorySafe webpage for more information.
How can I edit my video?
You can edit your video through MemorySafe's online video editor.
When you sign in to your MemorySafe account, go to the Memory Manager page where all your registered videos are listed. In the Memory Manager page, click on the Launch MemoryEditor button to launch the online video editor.

Visit the MemorySafe FAQ for further details on editing through MemorySafe.
How can I share my video?

MemorySafe allows you to share your video with your friends and family through email, Facebook® or Twitter®. You can also order additional YesDVD copies of your video and ship them to a personal address.

Just locate the Screening Room Code found on the back of your YesDVD case and enter it at www.MyMemorySafe.com. When you register your video, you can view it in the Screening Room – the sharing options are displayed in the red buttons above the video display screen.

You can also visit the MemorySafe FAQ for further details on sharing your video through MemorySafe.

How can I order additional DVD copies of my video?
You can request additional copies of your video at the time you place your original order. If you want additional copies after your video has been completed, you can order them through MemorySafe.

Just sign into your MemorySafe account, go to the Memory Manager page. Find the DVD title you would like to order and click on the "Order YesDVD Copies" link.

If your video is not active on MemorySafe because your Screening Room Code expired or your retailer did not offer MemorySafe, you can order additional DVD copies by resubmitting a copy of the original DVD as a new order.

Note: DVDs which are resubmitted for duplication will be priced as a new order. See your retailer for pricing details.
I cannot locate the Screening Room Code on my DVD – how can I find it?
The code will be on the back cover of your DVD case.
Screening Room Code

If your order was placed through another retailer, unfortunately, you will not be able to access your video on MemorySafe.